Desktop Engineer & Desktop Support Engineer

This can range, however, from as little as $26,000 a year to as much as $70,000 a year. Factors such as location, industry, and experience all impact how much you can make in a help desk job. We calculated that 9% of Desktop Engineers are proficient help desk engineer in Customer Service, SCCM, and Troubleshoot. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills. Desktop engineers and help desk managers have different pay scales, as shown below.

  • Information engineers typically earn higher educational levels compared to help desk engineers.
  • And while self-service portals and AI powered chatbots are all the rage in handling user issues nowadays, there is still room for the human touch—particularly where empathy is required and complexity is encountered.
  • This characteristic is very attractive to employers; virtually every company wants to hire employees who are lifelong learners.
  • After this all bad things you will be in doubt whether to leave the organisation or not as you have no other job in hand.
  • With the right tools and experience, you can achieve success in this career.
  • They look at the whole customer journey to determine what customers need each step of the way.

Nowadays, IT help desk support engineers rely on advanced software in order to speed up the ticketing process. On average, desktop support specialists reach similar levels of education than help desk engineers. Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree.

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A help desk is typically focused on handling incidents, while a service desk is more focused on helping customers with service requests and information. In the help desk role, technicians are often bombarded with questions and problems. This can be a negative environment as technicians are constantly bombarded with questions and problems. However, if they are able to answer these questions and solve problems calmly, it can be a positive experience for the customer.

  • FieldEngineer can provide your business with a certified IT help desk engineer.
  • The differences between Desktop Engineers and Help Desk Managers can be seen in a few details.
  • This can range, however, from as little as $26,000 a year to as much as $70,000 a year.
  • They offer a good work/life balance, compensation and benefits that are excellent, and the management is top-notch.
  • Excellent verbal communication skills are also important, as well as analytical thinking skills.

Rewarding IT careers often begin on the help desk and the support field is booming at the moment. Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth. The IT help desk job market is expected to continue to be on the rise in the coming years.

How do I become a help desk engineer?

A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines. An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems.

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A desktop engineer should have excellent knowledge of the technology industry, recommending system solutions to avoid the reoccurrence of network issues and glitches. There are some key differences in the responsibilities of each position. In today’s world, many businesses rely on technology to help them run their operations.

Help Desk Specialist job description

In general, senior infrastructure engineers hold similar degree levels compared to help desk engineers. Senior infrastructure engineers are 4.0% more likely to earn their Master’s Degree and 0.2% less likely to graduate with a Doctoral Degree. In general, desktop support consultants achieve similar levels of education than help desk specialists. They’re 1.9% more likely to obtain a Master’s Degree while being 0.1% more likely to earn a Doctoral Degree.

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